From the category archives:

marketing at work

“Pay-As-You-Go Airline Charges by the Minute”

January 7, 2009 marketing at work

This from one of my fav magazines, Wired.   When I saw the headline, I thought to myself, "Great, now they have run out of things to charge us for, since they are asking the passengers to pay for everything including tiny bags of pretzels and water, they are going to charge us for sitting […]

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Now that’s customer service!

October 16, 2008 marketing at work

(Bless the investigative reporter’s heart: at first glance, I thought this map was used for some sort of military reconnaissance maneuvering!) I am glad to finally read a report on excellent customer service provided by cellphone providers. Seriously, aren’t you tired too about all the bad press endured by these companies? This story just proved […]

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