Category Archives: marketing at work

“Pay-As-You-Go Airline Charges by the Minute”

This from one of my fav magazines, Wired.
 
When I saw the headline, I thought to myself, "Great, now they have run out of things to charge us for, since they are asking the passengers to pay for everything including tiny bags of pretzels and water, they are going to charge us for sitting on the runway too?"  Luckily for travelers, the upstart airline, Airtime Airlines based in South Africa, will not be charging their passengers more for time spent by the plane idling and waiting in line to take off.  Whew. Now that's a relief.
 
This reminds me of the "Onion-esque" unveiling of the fictional airliner Derrie-Air threatening to charge by individual passenger's weight: "the more you weigh, the more you'll pay. After all, it takes more fuel—more energy—to get more weight from point A to point B…"  (It's a shame really. That would be one urgent reason for me to finally follow my default annual New Year resolution of getting on a diet…)  Only that Airtime Airlines is not fictional, it is a real airline, or, well, almost a real one, as soon as they get their hands on real aircraft that can fly real passengers… 
 
"Taking a cue from the cellphone industry, an upstart South African airline is selling flights by the minute and allowing customers to buy tickets and book flights via text message…  passengers will buy minutes instead of a traditional point-to-point ticket. They can buy a "starter pack" of prepaid minutes and top off their accounts by purchasing more minutes — by text message — at the going rate of 5 Rand (about 53 cents) a minute. Flight times have been mapped out in advance, so sitting on a runway for three hours won't triple the cost of your ticket.

Topping off accounts is where things get interesting. The cost for Airtime minutes can fluctuate, presumably according to promotions and market factors, so topping off becomes an exercise comparable to fuel hedging. Buy a big block of minutes when you think they're at their cheapest and you look smart, unless the price drops again the next day. Then again, it might go up. The price recently rose from 3 Rand to 5 Rand, meaning the cost of a round-trip flight from Durban to Cape Town climbed from about 750 Rand ($81) to 1,250 Rand (about $134). Still that's cheaper than the $200 it would cost on South African Airlines."

Read the entire article here.

Now that’s customer service!

(Bless the investigative reporter’s heart: at first glance, I thought this map was used for some sort of military reconnaissance maneuvering!)

I am glad to finally read a report on excellent customer service provided by cellphone providers. Seriously, aren’t you tired too about all the bad press endured by these companies? This story just proved that, yes they can, if they just put their mind to it, make sure that you can use your cellphone in your darn backyard, even if yours is a 15-acre ranch…

From Washington Post Exclusive: Verizon and AT&T Provided Cell Towers for McCain Ranch

My friend Joe (no relation to Joe the Plumber: and speaking of plumber, I am so glad that Joe is not a carpenter, because that would just be too allegorical, too weird, wouldn’t it?) complains about the lack of cellphone reception in his own house. Because the phone is provided and paid for by his company, he reasoned, “Well, I can’t really go about getting a new phone, now, can I? That would just be stupid, not taking advantage of the company-paid phone. I think I may have to move into a new house!”

Joe, I want to let you know: there is hope for ya yet! (Again, I am speaking to Joe who is not the Plumber mentioned in the debate 2 dozen times last night. It just happens to be an all-American name. How lucky for the candidates that it is catchy too…)